terms and conditions
Reliability begins when things are clearly defined.
Terms and Conditions
1. Scope
1.1. The business relationship between Unfolding Human (e) Potential Eva Gold GmbH, FN 659228d, Kirchberggasse 10/2nd floor/13, 1070 Vienna ("Seller") and the customer ("Customer"or"Participant"), the following General Terms and Conditions ("GTC") in the version valid at the time of the order shall apply exclusively.
1.2. The following terms and conditions apply to all services provided by the seller to customers. These include:
live and online events, therapeutic sessions—individual, couple, and family therapy, mentoring, coaching, consulting, supervision, intervision, training courses, lectures, annual groups, retreats, etc. ("Services")
These services can also be used in the form of subscriptions ("Subscription").
1.3. For the purposes of these General Terms and Conditions, a consumer is any natural person who enters into a legal transaction with the seller for a purpose that is predominantly neither commercial nor self-employed ("consumer").
1.4. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction with the seller, acts in the exercise of their commercial or independent professional activity ("entrepreneur").
1.5. Any provisions that deviate from or supplement these General Terms and Conditions shall only become part of the contract if they are expressly confirmed in writing by the Seller.
1.6. The customer is obliged to inform themselves about the terms and conditions of the contract and shall take note of the relevant information on the website (https://eva-gold.com/agb).
2. Subscriptions
2.1. The customer can choose between a subscription with a term of one year or one month.
2.2. The customer will be notified by email that the subscription will be automatically renewed if it is not canceled.
2.3. Subscriptions are automatically renewed for the respective contract term unless written notice of termination is given before the end of the respective term. The notice period is one month before the end of the contract term for a subscription term of one year and 7 days before the end of the contract term for a subscription term of one month.
2.4. The seller shall provide the customer with access to a password-protected member area during the term of the contract. Access includes digital content in the form of audio files, videos, and PDFs. In addition, a live meeting will take place once per calendar month via a video platform (e.g., "Zoom"). The dates will be communicated by the Seller with reasonable advance notice (e.g., 7 days).
2.5. The monthly live meetings are recorded and made available by the seller to all members who have a subscription in the member area.
2.6. Participants who do not wish to appear in the recording undertake to deactivate their camera and microphone. By actively participating with image and sound, the customer consents to the recording of the live meeting by the seller.
2.7. The Seller grants the Customer a simple, non-transferable right to use the content exclusively for personal use. Passing on the access data to third parties without the Seller's consent is prohibited!
3. Order process and conclusion of contract
3.1. Conclusion of contract via email, telephone (applies exclusively to therapeutic sessions):
For contracts concluded via email, the customer will receive the General Terms and Conditions directly or via a link, which will form part of the contract. For contracts concluded by telephone, the participant will be informed of the applicable General Terms and Conditions and their availability on the seller's website before the contract is concluded; the essential contract information will be communicated to the customer verbally.
3.2. Seller's business premises:
When concluding a contract directly at the seller 's business premises, the customer will be informed of the essential characteristics of the services, the contact details, the total price including taxes, and the terms of payment before concluding the contract. In addition, it will be pointed out that these General Terms and Conditions are an integral part of the contract. The contract is concluded upon written confirmation of the contract points by the seller.
3.3. Webshop:
The services presented in the webshop do not constitute a legally binding offer, but rather an invitation to place an order. Service descriptions on the seller's websites or in the webshop do not constitute a warranty or guarantee. All offers are valid "while stocks last," unless otherwise stated in the service description. Furthermore, errors excepted.
By clicking on the "Place order" button, the customer submits a binding offer to purchase the services in the shopping cart.
Upon receipt of the order, the customer will receive an automated confirmation of receipt by email (hereinafter referred to as"confirmation of receipt"). The confirmation of receipt is to be understood exclusively as information about the receipt of the order, i.e., the receipt of the offer to conclude a contract, and does not constitute acceptance.
The contract is only concluded when the seller sends an email confirming the specific scope of services and the participant's place ("booking confirmation").
Acceptance may also be effected by a payment request sent by the seller to the customer and, at the latest, by the completion of the payment transaction.
In the case of customers who are entrepreneurs – companies (1.2), the aforementioned period for dispatch, handover, or booking confirmation is seven working days, otherwise two working days.
When attending the event, every customer must comply fully with all instructions issued by the authorities for the purpose of averting danger, in particular those issued under the Infection Protection Act or regulations based on it, such as safety and hygiene concepts. Furthermore, the consumption of alcohol and drugs is prohibited when attending seminars, training courses, etc. The pursuit of personal business interests within the framework of the seller's seminars is also prohibited. In the event of violations, the seller reserves the right to exclude the customer in question from (further) attendance at the event. The seller reserves the right to ask customers to leave the event in the event of mental, physical, or psychological illness that endangers themselves, the seller, or other participants.
4. Payment terms
4.1. The price of the respective services is specified in the respective service description in the online store. All prices include the applicable statutory sales tax.
4.2. Any shipping and handling fees incurred are payable upon invoicing.
4.3. The customer can choose from the available payment methods during and before completing the order process. Customers are informed about the available payment methods on a separate information page. If third-party providers are commissioned to process payments, e.g., Stripe, etc., their general terms and conditions for payment processing also apply.
4.4. Separate invoices will be sent for therapeutic sessions. The due date is based on the information provided on the respective in
.
4.5. If payment by invoice has been agreed, payment must be made within 10 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
4.6. If the due date for payment is determined according to the calendar, the customer shall be in default simply by missing the deadline. In this case, the customer shall pay the statutory default interest.
4.7. The customer's obligation to pay default interest does not preclude the seller from asserting further claims for damages caused by default.
4.8. The customer shall only be entitled to offset claims if their counterclaims have been established by a court of law or expressly recognized by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.
4.9. Event and seminar places that have not been paid for in full are not valid and do not entitle the participant to attend an event.
4.10. If, despite being due, payment has not been received by the Seller within 5 (five) calendar days of the reminder being sent, the Seller is entitled to withdraw from the contract, with the result that the order is void and the Seller is not obliged to deliver. The order is then completed for the customer and the seller without further consequences.
5. Handover, shipping
5.1. When making a purchase in the online store, the customer will only receive a booking confirmation.
6. Cancellation policy
6.1. Cancellation policy for therapeutic sessions
An agreed appointment can be canceled free of charge by telephone or email up to one week before the session. If cancellation is made later than this or not at all within this period, the missed session will be charged in full.
6.2. Cancellation conditions for events
Registration can be canceled up to 6 (six) weeks before the start of the event.
The seller will charge a processing fee for the cancellation. This is graded as follows:
- 25% of the event costs up to 6 weeks before the start of the event;
- 50% of the event costs up to 5 weeks before the start of the event;
- 75% of the event costs up to 4 weeks before the start of the event.
6.3. Cancellations must be made electronically to
If the registration is canceled at a later date or if a participant does not show up for any reason, the seller will charge the full participation fee. In special cases (serious illness, hospitalization, and other genuine emergencies), the participant is welcome to contact the seller personally:
Email: organisation@eva-gold.com, Telephone: +43 699 1254 0155.
6.4. If an event cannot take place due to force majeure (bad weather, etc.), there is no entitlement to a refund of the purchase price or a subsequent discount.
6.5. Information about events and seminars provided on the Internet or in other publications is for general information purposes only. We expressly reserve the right to change the prices, dates, content, and availability of the published services, as well as the right to adjust the program at short notice. Participants are advised to check the seller's website before the event for any changes or postponements.
6.6. If the event is postponed, confirmed bookings remain valid. Participants bear the risk and responsibility associated with attending the event (see enclosed information sheet). There is no entitlement to a refund for services not used or only partially used (e.g., late arrival). As participation places are allocated on a personal basis, the booking may not be passed on or transferred to third parties without the express consent of the provider.
6.7. In the case of virtual events, it is the sole responsibility of the participant to provide the necessary technical equipment and to make the correct settings for its operation. The seller is not liable for any defects due to insufficient technical knowledge, equipment, or available bandwidth on the part of the customer. If the seller is unable to hold an online event for technical reasons, participants will be given an alternative date.
6.8. The Seller is entitled to cancel confirmed orders if the Customer violates or attempts to circumvent special terms and conditions of sale or these General Terms and Conditions. Cancellation may also take the form of a refund of payments already made.
7. Image and sound recordings
7.1. Audio, film, photo, and video recordings are protected by copyright and remain the intellectual property of the seller. Any collection, distribution, forwarding, or publication of such audio and film material for commercial purposes is prohibited.
7.2. The participant grants the seller, its licensees, business and media partners irrevocable, unrestricted permission, in terms of content, time and location, to use image and/or sound recordings of the participant (including their voice and likeness) free of charge for the marketing of events and reporting on such events. This applies to all purposes related to broadcasting and commercial purposes. The participant does not need to be notified of this and will not receive any compensation.
7.3. Customers are not permitted to record sound, take photos, shoot videos, or make descriptions in a manner or to an extent that exceeds what is customary for the situation and location without the prior consent of the seller. In the event of a violation, the seller and its employees are entitled to confiscate recording devices and cameras and retain them for a fee until the end of the event. Films and recording materials of any kind on which parts of the event are recorded may be confiscated and stored by the seller. They will be returned to the owner if the owner has agreed to the prior deletion of the recording or photos.
7.4. The public distribution, provision, broadcasting, and/or reproduction of audio, photo, film, or video recordings of the event, in particular via the Internet or mobile communications, is also prohibited unless expressly approved in writing by the Seller.
7.5. All seminar and documentation materials are protected by copyright. By participating in the event, the participant acknowledges the copyright of the seller alone to the materials. The reproduction, distribution, or other use of the seminar and documentation materials is only possible with the express written consent of the seller.
8. Use and resale
8.1. Without the express consent of the seller, the participant is prohibited from selling or passing on booked services for commercial purposes.
8.2. In the event of violations of the aforementioned prohibition of exploitation, the seller is entitled to deny the respective participant access to the event without compensation or to expel them from the event venue and to demand payment of the additional proceeds or profits generated from the respective first purchaser, provided that this constitutes an unauthorized transfer.
9. Liability, compensation
9.1. You are responsible for your own safety while at and in the event venue.
9.2. By booking the services, the customer declares that they have been informed about the location, time, type, program, and duration of the event and that the event is suitable for their purposes.
9.3. Unless personal injury is involved, claims for damages against the Seller are excluded in cases of slight negligence. Furthermore, the Seller shall only be liable for personal injury and/or property damage—to the extent permitted by law—up to the amount of the insured risks. Claims for culpable damage to life, limb, or health, under the Product Liability Act, and for fraudulent misrepresentation remain unaffected.
9.4. The data and information on events contained on the seller's website, in mailings, and in other advertising serve as preliminary information for interested parties.
9.5. The provisions contained in these General Terms and Conditions and otherwise agreed upon regarding compensation for damages shall also apply if the claim for compensation is asserted in addition to or in lieu of a warranty claim.
10. Contact
10.1. Any questions can be directed to the following contact options:
Unfolding Human (e) Potential Eva Gold GmbH
Kirchberggasse 10/13
A-1070 Vienna
FN 659228d
Email: organisation@eva-gold.com
Tel.: +43 660 6784978
11. Amendments to the General Terms and Conditions
11.1. The Seller reserves the right to unilaterally amend these General Terms and Conditions at any time. The new General Terms and Conditions shall become legally binding and effective upon publication on the Seller's website.
12. Data protection
12.1. To use the web shop for the first time, the customer must register by providing their contact details. When the customer uses their online customer account, the seller stores the data necessary for the fulfillment of the contract, including payment details.
12.2. Furthermore, the voluntary data provided by the customer will be stored for the duration of the customer account's use.
12.3. The Seller reserves the right to suspend/block or delete a customer account if misuse is suspected.
12.4. All data in the password-protected customer area or under our contact details can be changed at any time. Data processing in the web shop is based on Art. 6 (1) (b) GDPR and serves the purpose of contract execution.
12.5. Further information on our data processing can be found in our privacy policy: (https://eva-gold.com/datenschutz)
13. Final provisions
13.1. Austrian substantive law shall apply, excluding conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive jurisdiction of the competent court in Vienna is agreed for all disputes arising from or in connection with the business relationship between the Seller and the Customer.
13.2. For consumers, the statutory consumer place of jurisdiction shall apply.
13.3. Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid or missing provision, a statutory provision shall be deemed to have been agreed which comes closest to the economic purpose of the invalid or missing provision.